Conditions Of Hire

Quotations 

Quotes are made subject to a vehicle suiting the hirer’s requirements being available at the time of acceptance. Quotes are based on costs prevailing at the time and in accordance with details provided by the hirer. Quotes are valid for 28 days from issue or any period specified. Unless stated otherwise, admission charges at special events and parking are not included. 

Security Deposit

All Private Hire bookings require a security deposit to be paid as well as the booking fee. The amount required will be made clear by the company at the point of booking. The security deposit is there to protect our vehicles against unacceptable actions of others such as (although not limited to) damage, graffiti, excessive mess, sickness etc. Should any damage caused exceed the value of the security deposit, the hirer will be liable for any extra costs incurred. As long as the vehicle is in an acceptable condition at the end of the hire, the security deposit will be returned to the hirer within 3 working days. 

Payment

Any requested deposit must be paid by the time stated and payment in full must be made before the start of the hire unless the company has agreed in writing stating otherwise. 

Cancellation By The Company

In the event of an emergency, force majeure or any action by the hirer to vary the agreed conditions unilaterally, the company may by returning all monied paid and without further or other liability, cancel the contract. 

Cancellation By Hirer

In the event of cancellation, the company reserves the right to retain any deposit and make a cancellation charge as set out below. The hirer shall be liable to the company for any losses incurred by the company as a result of the cancellations or part cancellation but not exceeding the full cost of the hiring. The cancellation charges are: 

4 week or more prior to hire date = Loss of deposit
2-4 weeks prior to hire date = 25% of hire charge
1-2 weeks prior to hire date = 50% of hire charge
2-7 days prior to hire date = 75% of hire charge
48 hours or less = 100% of hire charge

Use Of Vehicle

Unless previously agreed by the company, the vehicle is not available for the use of the hirer other than for the journeys and times stated. The hirer cannot assume use of the vehicle between the specified journeys, nor that the vehicle will remain at the booking destination. 

Drivers Hours And Rest Periods

The hours agreed with the company for the operation of any hire must be observed (other than in the case of serious emergency or diversion) so that the current regulations governing drivers’ hours and rest periods may be complied with. The company reserves the right to curtail or otherwise alter any hire that does not comply with the relevant regulations. 

Route And Time Variation

Should the vehicle be detained by the hirer or taken on a longer journey than that contracted for, the company reserved the right to make an additional charge to commensurate with the cost incurred. During the hiring, the driver will be the judge as to the reasonableness of any requests to change the route or time. All of our vehicles are tracked and monitored by the management team. In any event, the vehicle(s) will depart at the agreed times and the company will not be liable for any loss or injury sustained by a passenger failing to join the vehicle at the appointed time. 

Seating Capacity

At the time of booking, the legal seating capacity of the vehicle to be hired will be agreed and specified. The hirer shall not load the vehicle beyond this capacity. 

Change Of Vehicle

The company reserves the right to provide a larger vehicle than that specified but at no additional charge unless any extra seats are used. The company reserves the right to substitute other vehicles of similar quality, including those of other operators, for full or part of the booking. 

Conveyance Of Animals

No animals may be carried on any vehicle without the prior agreement of the company (except guide dogs). 

Breakdowns And Delays

The company gives its advice on journey times in good faith but does not guarantee the completion of any journey at a specified time and will not be liable to loss, damage, inconvenience etc arising from any breakdown, accident, fire, strikes or any other delays. 

Conduct Of Passengers

The driver is responsible for the safety of the vehicle. Any passengers whose conduct is in breach of statutory regulations may be removed on the driver’s authority. The hirer will be held responsible for the conduct of passengers and for any damage caused to the vehicle or equipment by the passengers during the hire. 

Food And Alcohol

Other than on a vehicle expressly fitted for that purpose, food and drink (except for small items of confectionary such as sweets and chocolate) must not be consumed on the vehicle without the prior agreement of the company. Passengers are not permitted to carry alcohol for consumption on the company’s vehicles. 

Please note it is an offence for alcohol to be carried on any vehicle used for the purpose of carrying passengers to/from a sporting event I the UK. The operator, company, hirer and their agents are liable to prosecution if they knowingly cause or permit alcohol to be carried. Penalties may be imposed which could include a prison sentence. 

Smoking 

Smoking & vaping is not permitted on any of the company’s vehicles. 

Complaints

Any complaints in respect of the company’s services should be made in writing within 14 days. 

Passenger Property And Insurance

Unless previously agreed with the company, the driver has discretion as to the carriage of passengers’ luggage and its storage. The company will not accept liability for any loss or damage to any property that belongs to any passengers which is left in the vehicle. Articles of lost property recovered from a vehicle will be held at our depot for 1 month. 

Agency Agreements

Where the company hires in vehicles from other operators at the request of the hirer and where the company arranges ancillary facilities such as meals, accommodation, ferries, admission tickets or any other services provided by another contract, it does so as an agent for and on behalf of the hirer. Any terms and conditions imposed by such other contractors through the company shall be binding on the hirer as if he/he had directly contracted such services. 

Notices

No bill, poster, sign or notice is to be displayed on any vehicle without the prior consent of the company. 

Insurance

All hirers and individual passengers are recommended to obtain insurance for those items where, except for negligence, the company’s liability is limited (such as delay or luggage).